Refund policy

Below is a list of all the details regarding customer rights, cancellation and return policies.

• To cancel your order, please email info@feelingree.com before the order is shipped. If your order has already been shipped, then unfortunately we will not be able to stop the order during transit and you will be required to return the order.
• Please handle the goods with reasonable care once received. Customers should be informed that we reserve the right to deduct an amount from any refund issued to reflect any loss in value of the goods supplied.
• If you have any questions about this topic, please send an email to info@feelingree.com.

 

Our Return Policy:

 

• This return policy applies to all our customers worldwide.
• This policy does not affect your statutory rights (such as your rights under the Sales of Goods and Consumer Protection (Distance Selling) Regulations).
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, as this authenticates the item as new and without the original packaging it is not sellable.
• We must receive the returned product within 14 days of the product's delivery date.

1. The returned product must be unused, in its original packaging, with any labels still attached;
2. It must be in a condition that allows us to sell the product as new;
3. The buyer is responsible for the return/exchange costs;
4. You must follow the return procedure described above;
5. Regarding your return, please contact us via email at info@feelingree.com. We will guide you on how to return your package to us.

• Please DO NOT send/return your package without contacting our email address (info@feelingree.com) with the product reference and purchase ID number.

 

Sales Policy and Discounted Items:

 

• Please be aware that any items purchased in a SALE cannot be returned for a refund, as they are subject to authorization.
• Furthermore, we do not offer any refunds for items purchased at a discount.
• Refunds will not be provided to the customer for any items sold.
• The customer will be responsible for paying the postage costs for the return order. Again, returns must be made only through the CTT delivery service. A refund cannot be processed until we receive the returned order.
• A tracking number must be provided for returned items.

 

Exclusions:

 

• The following products cannot be returned under this policy:

1. Goods that have been used, worn, washed, modified, or damaged in any way.

 

Refund Policy:

 

• We will refund you, excluding the initial shipping cost, for any product properly returned by you in accordance with the terms of this return policy (excluding original delivery charges and excluding the cost of returning the product to us).
• We will refund any money received from you using the same method you originally used to pay for your purchase through our secure payment system.
• We will process the refund once an inspection of the garments has been completed. This will be done as quickly as possible after we receive your returned order. This may take up to 14 days after we receive your returned order.
• If you have any questions about this topic, please send an email to info@feelingree.com

 

Late or lost refunds:

 

• If you haven't received a refund yet, check your bank account again first.
• Next, contact your credit card company; it may take some time for your refund to be officially processed.
• Next, contact your bank. There is often some processing time before a refund is issued.
• If you've already done all of this and still haven't received your refund, please contact us at info@feelingree.com.